Refund policy

There are no returns or exchanges on personal care products. 

We stand behind our products and offer a 30-day money back guarantee. We promise to deliver high-quality products. If for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (exclusive of shipping). Should something arrive in damaged or unacceptable condition, please notify us within 30 days of receiving your order for a replacement at no cost to you at info@sarubear.com. We'd love to hear how we can improve, your feedback about your return is welcomed.

To start the process, please send an email to us at info@sarubear.com. Once received, we'll process your refund to the credit card or account you used to make the original purchase via the refund process through Shopify within 5 business days.